Key areas covered are:

1. A definition and process for Coaching
2. Attitudes and skills that underpin effective coaching
3. Active Listening and Inquiry
4. Giving behavioural-based feedback
5. How people like to learn and the implications for coaching
6. Creating a shared sense of meaning
7. Skills practice and review
8. Challenge and Support for the Coaching process

Guided practice through a facilitated process will allow participants to examine the common pitfalls in feedback and coaching and lay the groundwork for effective coaching practices to be put in place.

This program aims to increase the manager’s effectiveness in developing the requisite know-how to undertake performance coaching.

Ms Lina Xu is a leadership and management development facilitator who brings a rich depth and breadth of 20 years of banking corporate experience to the training and development arena. She is on the adjunct faculty of the US-based Center for Creative Leadership, and has worked with global clients in MNCs across the region. Her interest and focus is on Leadership Development and Executive Coaching. She is a Fellow of the Chartered Institute of Bankers and has a Master degree in Social Science (Counselling).

Senior executives and managers who believe in staff development and are prepared to invest in their staff.