The course seeks to train participants who are interested in resolving deadlocks at the workplace among colleagues or during a deal negotiation with an important client. Negotiators often feel that they are not equipped with the skills on how to manage conflicts or impasse. During the course, you will learn the following:

· Principle mediation skill-set
· Listing out both parties’ beliefs and assumptions
· Identifying points of leverage and blockages
· Dealing with impasse
· Legal issues relating to mediation and negotiation
· Tools for effective communication - listening with flexibility and sensitivity

At the end of this workshop, participants are able to comfortably manage deadlocks and negotiate for win-win agreements. While the course focuses on negotiating skills within the business environment, the skills achieved will certainly be useful at a personal level too. Many of the participants find the skills extremely useful for their personal enrichment and development.

What participants say about Arthur and the course:

“The way Mr.Poh conducted the course was very attractive and enjoyable.”

“I really appreciated the practical aspects that Mr. Poh attached to the course. The cases studies added value to the presentation and the exercise was an opener on how to effectively negotiate. This approach to the subject I believe will gave participants a feel on how to handle issues from a broader perspective and improve negotiation skills when it comes to achieving a win-win solution.”

“I like the case study that Mr. Poh gave. It will motivate me to study more about negotiation skills and how to understand the other side wisely. Thank you. Mr. Poh.”

“Mr. Poh's delivery was remarkable.”

Poh Heo Tat obtained his Master of Laws from the National University of Singapore. He has immersed experience in commercial litigation practice and has represented many local and international clients in legal disputes relating to commercial contracts, copyright & trademark infringements and commercial fraud cases. In his legal practice, he acted for clients that include government agencies like statutory boards and universities, international banks and accounting firms.

Currently, he lectures at a local polytechnic and is also an associate tutor in business law with SIM University.

Mr.Poh chairs the Volunteer Probation Officers’ Committee, Ministry of Community Development Youth and Sports (2006-2008) and is admitted as an Advocate & Solicitor of the Supreme Court of Singapore.

 

Mid-level managers, supervisors, executives and all personnel who are involved in conflicts management and negotiations.